28+
Years Of Experience
FAQ'S
Frequently Asked Questions and Answers
We implement multiple security measures to protect your shipments: secure packaging, careful handling procedures, GPS tracking on all delivery vehicles, and insurance coverage for valuable items. Our experienced staff is trained in proper handling techniques for different types of goods.
We offer a comprehensive range of shipping services including same-day delivery, standard ground shipping, express air freight, international shipping, and specialized transport for temperature-sensitive or oversized items. Each service is designed to meet different delivery needs and timelines.
You can track your shipment in real-time through our online tracking system. Simply enter your tracking number on our website or mobile app. You'll receive regular updates about your shipment's location and estimated delivery time. We also provide email and SMS notifications for important shipping milestones.
Our delivery timeframes vary by service: Same-day delivery within city limits, 1-2 business days for standard ground shipping within the region, 2-3 days for express air freight nationwide, and 5-7 business days for international shipping. Exact delivery times depend on the destination and chosen shipping method.
FAQ'S
Answers to Your Questions
You can get a quick shipping quote through our website by providing basic details like pickup and delivery locations, package dimensions, weight, and preferred delivery timeline. For specialized shipping needs, our customer service team can provide a detailed quote within 1 business hour.
We utilize multiple delivery channels to ensure efficient shipping: ground transportation fleet for local and regional deliveries, air freight partnerships for express nationwide shipping, and established international shipping networks for global deliveries. We choose the most appropriate channel based on your needs.
Yes, we provide comprehensive international shipping services. We handle all customs documentation, provide door-to-door tracking, and ensure compliance with international shipping regulations. Our global network allows us to deliver to most major destinations worldwide.
If any delay occurs, we immediately notify you through our tracking system. Our customer service team will contact you with details about the cause of delay and the new estimated delivery time. For time-critical shipments, we'll work to find alternative delivery routes when possible.
Our shipping rates are calculated based on several factors: package weight and dimensions, delivery distance, chosen shipping speed (standard, express, or same-day), and any special handling requirements. We offer competitive rates and volume discounts for regular shippers.
Fragile items receive special attention with our careful handling procedures. We use appropriate packaging materials, clearly mark packages as fragile, and ensure they're properly secured during transit. Our staff is trained in handling delicate items, and we offer additional insurance for valuable shipments.
We handle packages of all sizes, from small envelopes to large freight. Our standard service accommodates packages up to 150 lbs, while our heavy freight service can handle larger items. For oversized shipments, we provide specialized equipment and custom shipping solutions.
Yes, we offer various insurance options for your shipments. Basic coverage is included in our shipping rates, and additional insurance is available for high-value items. We recommend declaring the full value of your shipment to ensure proper coverage.
In the rare event of loss or damage, contact our customer service immediately. We have a straightforward claims process and will work quickly to resolve the situation. If your shipment was insured, we'll process your claim promptly and keep you informed throughout the process.